QUALITY IT SUPPORT
WE TAKE PRIDE IN OUR QUALITY CUSTOMER SERVICE
Our Managed Care services deliver proactive IT management, through a combination of a 24x7 help desk, pre-scheduled on-site support, regular system maintenance and ongoing IT strategy review and development. The costs associated with system failures from all equipment under warranty are borne by us, which means our customers bear a lower level of risk. Customers choose this option if they want a set and forget budget, high levels of proactive maintenance and strong SLA backed service.
Under Pre-paid Support customers buy an agreed number of hours in advance each month which are then used to provide day-to-day IT support. Hours are available in 10 hour blocks and each additional block attracts an increased level of discount. At the end of each month, any unused Prepaid Support hours are rolled into an hours bank. Banked hours can be used at any time to complete additional project work, or to deliver key elements of the IT vision. Pre-Paid Support is a great option for clients that like the idea of having a set, monthly IT budget designed to cover their minimum Support requirements with any unused hours tracked and available for use in the future.
Flexible Care is a pay-as-you-go IT service that helps you maintain business advantage in the midst of changing conditions. The service is ideal for smaller organisations looking for minimal IT Support or for larger organisations looking for a partner to help deliver IT Projects, or cover for staffing and skill-set gaps.
WHAT OUR CUSTOMERS ARE SAYING
Don't just take our word for it, take a look at what our customers have to say.
“Your ICT Audit helped us focus on the key priorities and as a result we have implemented your recommendations. The report gave us a clear strategy and helped ascertain our direction for our IT. Thank you for the support and expertise that your friendly staff have given us.”
Gordon Jamieson, CEO - Mawarra
"Strategic consulting and IT services, major infrastructure upgrades and state-wide backups – it's an ongoing partnership that delivers results."
"The IT Department and their team provide an excellent service to us and are always very prompt in responding. They understand our current and future business needs and work closely with us to provide optimum IT outcomes. I would highly recommend them."
Barb Van Der Viekkert, CEO - Broadmeadows Disability Service
"You offer a fantastic service and it was a pleasure working with you in getting our health check done."
Teena Ferguson - Executive Manager Corporate Support - Statewide Autistic Services Inc.
"You provided some clear direction in moving this project forward. The response to our request was timely, professionally dealt with and what we were asking was clearly understood, leaving us with good recommendation to advise our Board members."
Lance Lapthorn– General Manager - Anglicare Central Queensland