ISDN disconnection and what it means to you

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ISDN technology has been a staple for telephony in business for many years, but Telstra has announced the cessation of the technology.   However, DON’T PANIC!  We have been sent several emails from customers who have been contacted by companies trying to panic them into a new deal because of it.  Here are a few key dates you need to know about:

  • From June 2018 – You will be unable to make any modification or order of new services under this model.
  • From June 2019 – Services will start to be disconnected, as alternate services are available to the area.
  • In 2022 – Telstra expect to have ceased all ISDN services.  It’s still a way out so no specific date has been provided.

Whilst you don’t need to rush into a new deal, now is the time to start planning the transition of services.  There will be inevitable rush periods as locations are advised of disconnection, and this will likely cause delay and disruption of service.

VOIP technology is more than capable (in fact a lot more flexible and cost effective) of replacing ISDN.  It’s not a one-size-fits-all approach and there are a few potential paths that you can consider, and a caveat on an appropriate internet connection to provide reliable service.  It’s worth getting some advice on your current setup and whether you should:

Upgrade existing system or replace?

Depending on the life cycle of your current system, you may be able to utilise an adapter to transform your current system into one that can work with VOIP.  As all things with technology though, things have come a long way, so if you are due for a refresh a new system will bring you additional functionality and set you up for years to come.

Cloud PBX vs on-premises?

If you have already started the transition to a serverless environment, there are many opportunities to have a cloud hosted PBX. The feature sets are just as impressive, but you don’t have to worry about managing the server hardware!  If you already have servers though, and would prefer to keep everything in house, that’s fine too.

Appropriate internet capacity and reliability

As I mentioned earlier, this is one of the biggest caveats with VoIP.  Each concurrent call requires bandwidth (both upload and download), so regular ADSL connections just won’t cut it anymore.  You also need to consider reliability, and non-business grade connections (such as ADSL and most NBN services) don’t provide you with guarantees on speed or up-time.  Consistent or long outages means your phones just won’t work. We can assist you in obtaining reliable, and redundant, internet so the rest of your business can benefit from an improved internet connection as well! This also includes ensuring the bandwidth gets to the right places.

Depending on the path you take, the investments should be planned for your next budget, instead of getting caught with potentially large capital and operating expenses at the last minute.

If you are not sure if this affects you, give us a call and we can help you through the process, and provide you with some options to prepare for the migration.