Encrypt your data Software updates and password protection isn’t enough to protect you from hackers and cyber threats anymore. And data encryption isn’t simply reserved for tech gurus – modern tools make it possible for anyone to encrypt information online. For example, Office 365 uses encryption in two ways: in the service, and as a […]
The cloud will quickly replace ISDN as a highly scalable and more cost effective option First defined in the 80s, ISDN has proven to be outdated with the introduction of cloud systems. Deemed costly and obsolete, the PSTN and ISDN networks are being decommissioned with the rollout of NBN across Australia, requiring businesses across the […]
The IT Department has worked with the aged care industry in Australia for almost two decades. In that time, we’ve developed a process that has supported a variety of aged care businesses across the country. With this in mind, we have some insights that should help answer any questions you may have about IT support […]
Today, the aged and community care services are undergoing a crisis in confidence following the revelations of the Royal Commission into Aged Care Quality and Safety. Now, more than ever, the sector needs effective support in order to regain the confidence of the Australian public. In this article, we want to take a closer look […]
Shortlisted for innovation We were shortlisted to 1 of 5 from 150 entrants for the Maroondah Business Excellence Awards in the category of Innovation and Technology. Our Managed Care product was the focus for this award, as we have built a model of IT service, strategy, security and business continuity that differs from others in […]
Outsourcing is a familiar concept to small businesses – with many routinely outsourcing their payroll processing, accounting and distribution. But despite the familiarity, there are still businesses out there that don’t thoroughly understand the benefits of outsourcing, particularly when it comes to their IT systems. Keep reading to learn the benefits of outsourced IT services […]
1. Enable proper password management It seems like a basic one, but you’d be surprised how many businesses just use their company name and postcode or street number as a password for all their systems! Or worse, the age old favourite “admin1234”. If you were to change one thing about your security today, the most […]
What is a notifiable data breach? Put simply, a data breach occurs when personal information is accessed or disclosed without authorisation or is lost. It’s considered notifiable when the breach is likely to result in serious harm. Examples of serious harm include: Identify theft Financial loss through fraud A likely risk of physical harm, such […]
So what can a business do to keep itself secure? There’s no silver bullet solution – after all, they say the only totally secure computer is one that’s switched off – but there are moves you can make and changes you can roll out that will make a significant difference to your organisation’s security. Key […]
Delivering a consistent, seamless experience There’s a simplicity in sameness. Being able to guarantee that your entire workforce is working with one of only a handful of different hardware configurations eliminates much of the guesswork involved in troubleshooting and software procurement, allowing you to roll out changes and address issues faster. When your sales team […]
"The IT Department always deliver over and above my expectations and I would highly recommend them to anyone looking for Managed IT Support Provider services"
Phil Isard, Director - Consultive
“Your ICT Audit helped us focus on the key priorities and as a result we have implemented your recommendations. The report gave us a clear strategy and helped ascertain our direction for our IT. Thank you for the support and expertise.”
Gordon Jamieson, CEO - Mawarra
"What you make available to our organisation is gold. I just don't have to worry about backups and security or the ins and outs of resolving problems because I know it’s in hand. That's invaluable to us."
Wendy McMahon, Office Manager - Dandenong Ranges Steiner School
"The response to our requests were timely, professionally dealt with clearly understood, leaving us with good recommendations to take to the board."
Lance Lapthorn, General Manager - Anglicare Central Queensland
"The IT Department and their team understand our current and future business needs and work closely with us to provide optimum IT outcomes. I would highly recommend them."
Barb Van Der Viekkert, CEO - Broadmeadows Disability Service
“As our new technical advisors, you were pretty worried about the state of our back-up process. Quite truthfully, we had no reliable and automatic off site back-up process. After our new backup system was installed, we have no backup worries and consequently neither do our Committee of Management nor the external IT company who performed a review last year on our IT systems post implementation”
Chris Lyell, Finance & Systems Manager - Fairway Bayside Aged Care
Before Mailguard was implemented we were being swamped with SPAM emails… The implementation was seamless and has made a huge difference. We also moved to a Datto backup system that provides us peace of mind. Even though we are a small organisation, we can’t afford to be lax about security. No more manual backup processes, storage issues or niggling doubts about data security!
Patsy Moloney, Quality and Information Systems Manager - Solve Disability Solutions
You offer a fantastic service and it was a pleasure working with you in getting our health check done.
Teena Ferguson, Executive Manager Corporate Support - Statewide Autistic Services Inc.
“In the face of rising concerns about cybersecurity and changes to government regulations relating to privacy, the Board of Allevia decided to get and expert to assess our IT systems. The IT Department team quick responded to our request and sent a technician to assess our IT systems and then make recommendations about how we could improve security. The resulting work to put those recommendations into action meant that a recent cryptolock attack of our server was managed quickly with virtually no loss of data or system down time. As the CEO I have to thank the IT Department Team for their guidance and support and playing their part in ensuring that the only challenge we face is our own human behaviour.”
Philip Petrie, CEO - Allevia
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ISDN disconnection and what it means to you
ISDN has been a staple for telephone in businesses for many years, but Telstra has announced the cessation of this technology….
In our latest paper, ‘IT security basics for everyday businesses’ we demystify IT security and share budget-friendly tips, so you can begin putting basic security measures in place. It’s remarkably easy.
An in-depth case study into how we helped MOIRA during an unparalleled period of growth navigate an office relocation and improve efficiencies across their IT infrastructure and security. Upon doing so, building a strong relationship and continuing to provide Managed IT Services.