You may have heard that you need to arrange your PBX migration within the next few years, but you’re not sure why or what it means. Put simply, technology is advancing at a rapid rate, and traditional PBX systems are old, outdated and overpriced.

It’s time to make the switch to the cloud. Organise your PBX migration with The IT Department and watch as your business quickly reaps the benefits of this new system.

What is a cloud-based PBX?

PBX stands for Private Branch Exchange. It’s a private telephone network used within a company or organisation that allows you to communicate both internally within your company, as well as externally using varying communication channels. Traditional PBX systems typically used ISDN or PSTN networks to operate.

As technology has advanced, and Voice over Internet Protocol (VoIP) has become a more practical solution for businesses, PBX systems have begun phasing out analogue networks and started shifting to the cloud. This means the only physical line for your phone system is your internet connection; the rest operates digitally over your broadband network.

Why should you migrate your PBX to the cloud?

If you’re operating a business on a traditional PBX system, there are a few reasons why you should arrange your PBX migration to the cloud. The first (and most important in Australia) is the roll-out of the National Broadband Network (NBN). By 2020, the PSTN and ISDN networks will be decommissioned in favour of the NBN network, which utilises VoIP phone systems and cloud-based communications. If you haven’t arranged your PBX migration prior to your cut-off date, you’ll quickly find yourself without a phone line.

Secondly, cost reduction is a key reason as to why you should migrate. With only a few major telco providers in Australia, competition on price is quite low for traditional systems. When moving to VOIP you open up worldwide possibilities, and the market has driven costs to a fraction of traditional PBX costs.

Other key benefits of a cloud-based PBX include:

  • Flexibility – Traditional PBXs are often vendor-specific, which makes it difficult to find compatible technology. Cloud-based PBX systems are more open, allowing you to utilise the right hardware, software, and providers for your business.
  • Scalability – Adding just one additional line to a traditional PBX can be a hassle, but for a cloud PBX even adding 100 lines is simple, making it 100% scalable alongside the needs of your business.

Choose The IT Department for your PBX migration

Transitioning to a new system can be challenging. Whether it’s a PBX or an onsite IT support in Melbourne for your PBX migration and a range of other services. Get in touch with our specialists today and bring your business into the future of telephony.

If you have any questions or would like to learn more about how The Virtual IT Department can help your business, fill out the form below.


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