Why does the monthly cost of the contract reduce for longer contracts?
The longer we manage your IT ecosystem, the more efficient things become. Before long, your systems will run like a dream - and we want to pass on those savings directly to you. That’s why our IT services pricing models are partly based on the duration of our partnership.
What’s included in your managed services product?
For the full list of what’s included, head to our managed services page. Otherwise, stick around here for a sneak peek of some of our inclusions:
99.95% server uptime
Service Level Agreements
30 min total ticket resolution time
Customer satisfaction rating of above 95%
Third Party Provider Management
Knowledge Management System
Office 365 / Google Third Party Backup
Workstation Fleet Rollover Services
Advanced Monitoring & Reporting
Dark Web Breach Checks
Virtual CIO Strategy Services
Unlimited Support - 100% onshore and inhouse
Backup Software, Monitoring & Management
What size organisations do you support?
Generally, we partner with organisations with 20 employees up to 500. But we don’t like to leave people out, so if your business has less than 20 employees but you’re looking at a growth period, get in touch anyway. We’d be happy to discuss whether we’re the right fit for you.
We have some niche needs when it comes to IT - will you still be able to assist us?
Yes! Tell us about your niche needs and we’ll shape our services to meet you where you’re at.
We currently have in-house IT but need someone to call for escalation assistance and projects. Can you help?
Yes! We have several customers who prefer a combo of in-house and outsourced IT - people they can call on when the internal team has its hands full. Just tell us about your requirements and we’ll work out the best value managed IT services pricing for you.