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Our Story

Our Story

How did we get here?

We’re fighting the good fight against confusing tech, online vulnerabilities, downtime and the sea of support tickets your team’s drowning in. An IT department with zero staff turnover and experts that won’t drink your coffee or take the good desk by the window. Refreshing, isn’t it?
The early days

Welcome to John’s lounge

Let’s take it back to 2001, where The Virtual IT Department was born in John Cromie’s lounge. It started off with a desire to support the disability and care sector with their IT needs, which quickly developed into the aged care sector and the realm of small-medium businesses. It didn’t take long for John to round up more techies to service organisations Australia-wide.
20 years later

Keeping IT in the family

Fast forward to today and we’re still a family business, with John’s youngest daughter and her husband running things. Anna and Liam Furlong have kept that dedication to being a long-term partner to our clients, not just another IT services provider. From quick-fix troubleshooting to full-blown digital transformations, keeping your business business-ing is what we do.
The future

Propelling businesses forward

We take your success personally. Our team is motivated by shaping the right IT solutions that bring meaningful, positive change. Helping you make the best technical choices and skipping the gimmicks and inefficiencies means we can help you take your potential - and fulfil it.
Why we exist

The Virtual IT Department is here to bring meaningful, positive change to the industries we think are the backbone of our society.

Let's talk

Say g’day to the team

We have lots of nice things to say about our team and we know you will too. Dedicated, kind, honest and a whole lotta fun.
Jamie Buttle
Service Delivery Engineer
EST. 
2024
Mark Knibbs
Service Delivery Engineer
EST. 
2024
Mark enjoys playing and making games, playing guitar with a 90s punk rock influence, dabbling in tech software, and relaxing with movies and a drink in hand.
Craig Reynolds
Business Developement
EST. 
2017
Aaron Grant
IT Manager
EST. 
2024
Anthony Gilbert
Service Delivery Engineer
EST. 
2019
Nick Guerrine
Service Delivery Engineer
EST. 
2021
Anthony Martin
Service Delivery Engineer
EST. 
2013
Sarah Douglas
Office Administrator
EST. 
2017
Ken Chan
IT Manager
EST. 
2012
Ken loves reading, karaoke, and camping with family. He is passionate about cutting edge gadgets and technologies and is always seeking out good food and good beer!
Lachlan Messner
Senior Project Engineer
EST. 
2018
Lachie is a man who loves his family, with whiskey a close second. He loves the outdoors and is hanging out to see every inch of our great country!
Jordan McCoy
Office Administrator
EST. 
2023
Liam Furlong
Service Delivery Manager
EST. 
2006-14, 2020
Liam is known as the office whiskey connoisseur & coffee snob. When he’s not working hard to serve our customers he is sharpening his nerf gun skills to better contribute to the office rivalry.
Justin Lewis
Help Desk Engineer
EST. 
2024
Justin is energetic and fun-loving, enjoys spending time with friends and family, exploring, playing video games, and watching his favorite YouTubers.
Tim Leask
Help Desk Engineer
EST. 
2013
Tim is our Tesla enthusiast and futurist, factoid collector and distributor. He also doubles as our resident old geezer.
Jacob Churchward
Help Desk Engineer
EST. 
2023
Jacob is a big fan of rock and metal music. In his spare time, he plays in a band. He also loves cars and is always looking forward to when he can next go for a drive.
Tim Tuturas
Help Desk Engineer
EST. 
2016
Tim is a BMW enthusiast and lazy perfectionist who loves snowboarding in his downtime. He also just got a badass snake tattoo on his right arm.
Roy Mulia
IT Manager
EST. 
2023
Roy likes all things food; eating good food, watching food vlogs. He also likes anime and spending time with his little family.
Amandeep Cheema
Help Desk Team Leader
EST. 
2021
Loves spending time with his son. The rest of the time you’ll find him reading about new IT technologies with a cup of coffee in hand. Big cricket fan.
Derek Luo
Escalation Engineer
EST. 
2022
Derek loves his wife, his little daughter and his new baby to come! One day he hopes to travel the world, exploring it with them.
Axel Jury
Help Desk Engineer
EST. 
2023
Axel loves playing video games and watching horror movies. He likes to keep up to date with the latest technology and find the cheapest cider available.
Anna Furlong
Executive Director
EST. 
2020
Anna is always looking for a chat but let’s be honest, it’s a bonus if it comes with wine in hand. She is currently selling anything not bolted down in her house to save for a pair of Manolo Blahnik pumps.
Matt Tierney
IT Manager
EST. 
2022
Matt is enjoying life with his partner and their 3 kids. He enjoys a dabble of woodwork when free-time permits and is always up for a visit to the local park with the kids.
Chris Fang
Service Delivery Engineer
EST. 
2022
Chris loves spending time with his partner and relatives on all kinds of activities and he enjoys playing badminton and hiking during weekends. His next goal is to travel to Europe and visit plenty of museums there.
Charlie Peters
Procurement Officer
EST. 
2024
Brett Conolly
Service Delivery Engineer
EST. 
2024

Now you know the team, let’s talk about your business.

Tell us about your IT needs and we’ll get Melbourne’s friendliest tech experts on the case.
Get started!
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