IT Support

Businesses today require a wide range of technology to operate, including communications hardware, data entry software, cloud-based storage, AV systems and more. Keeping it running smoothly can be a full-time job – one many businesses can’t afford to employ. That’s why The IT Department provide managed IT support for businesses. Our expert teams work alongside your company to ensure you’re getting the support you need.

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IT Support Services Melbourne to keep your tech running smoothly.

From systems maintenance to upgrades and troubleshooting, remote IT support means you’re never in the dark.

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The IT support company in Melbourne leading the rally

The rally against buggy tech. Slow software, old-school systems, bulky hardware, viruses and full-blown tech disasters. From your pet peeves to the stuff that could seriously damage the organisation, we provide business IT support to Melbourne and the rest of Australia that ups your competitive edge through it all.

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The latest tech

We provide business IT support that keeps your tech running smoothly. No more buggy tech, slow software, old-school systems or bulky hardware.

24/7 Support

Our 24/7 IT support is your key to improved employee productivity and customer satisfaction - through the art of technology.

Device & Infrastructure

Our team of remote and on-site staff can handle device security and infrastructure support for your servers, networking equipment, and any other hardware that you need to keep your business running.

We provide:

Get setup with the leading IT support company

From office relocation services to 24/7 phone calls, we've got you covered with 100% tech support.

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Office Relocation

Got bigger, better premises in your sights? Awesome! But while you’re arranging the seating plan and ordering a ping-pong table, have you planned the IT setup? With specialist knowledge in AV equipment, telecommunications infrastructure, office IT hardware and software, our office relocation specialists support your transition and have you settled into your new office without any hit to productivity.

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IT Migration Service

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Managed IT Support

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If it's business as usual, it's covered.

We reckon you deserve to spend more time keeping customers happy and taking a long lunch every now and then. Our managed services include the stuff you need to make that happen.

What's included?

Unlimited Support - 100% onshore and inhouse
Strategy Services
Proactive Maintenance
Dark Web Breach Checks
Mail Filtering
EndPoint Security
Phishing Training
Advanced Monitoring & Reporting
Workstation Fleet Rollover Services
Office 365 / Google Third Party Backup
Backup Monitoring
Knowledge Management System
Third Party Provider Management (printers, internet, Line of Business apps)
Customer satisfaction rating of above 95% (across ALL client tickets - 97.9% for 2019, 99.1% in 2020, 98.5% in 2021)
30 min ticket resolution time
Service Level Agreements
99.95% server uptime (across more than 200 servers under management)

A little extra

What if something comes up? Large projects and some changes aren’t classed as business as usual, but we can still help out. When it comes to after-hours emergencies, we find out what you'd like us to get you involved in and what you'd like to hear about in the morning.
We consider a project anything outside of ‘business as usual’ that goes beyond the scope of our monthly agreement. Projects are highly collaborative and often driven by your organisations growth apetite and needs, and will be scoped and quoted for approval before progressing.
As for after hours, to give you peace of mind we usually have an agreed amount of pre-approved hours for emergencies and will be in communication with you should something unforeseen beyond that comes up. The control is in your hands with our team at your fingertips.

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Back up your business with an expert IT support provider

Be prepared for everything with IT Support. Whether you’re looking for remote or onsite IT support, you can rely on us to get you where you need to be.
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