Software Selection & Implementation

We provide:

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If it's business as usual, it's covered.

We reckon you deserve to spend more time keeping customers happy and taking a long lunch every now and then. Our managed services include the stuff you need to make that happen.

What's included?

Services

Included

Unlimited Support - 100% onshore and inhouse

Strategy Services

Proactive Maintenance

Dark Web Breach Checks

Mail Filtering

EndPoint Security

Phishing Training

Advanced Monitoring & Reporting

Workstation Fleet Rollover Services

Office 365 / Google Third Party Backup

Backup Monitoring

Knowledge Management System

Third Party Provider Management (printers, internet, Line of Business apps)

Customer satisfaction rating of above 95% (across ALL client tickets - 97.9% for 2019, 99.1% in 2020, 98.5% in 2021)

30 min ticket resolution time

Service Level Agreements

99.95% server uptime (across more than 200 servers under management)

X

A little extra

What if something comes up? Large projects and some changes aren’t classed as business as usual, but we can still help out. When it comes to after-hours emergencies, we find out what you'd like us to get you involved in and what you'd like to hear about in the morning.

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We consider a project anything outside of ‘business as usual’ that goes beyond the scope of our monthly agreement. Projects are highly collaborative and often driven by your organisations growth apetite and needs, and will be scoped and quoted for approval before progressing.

As for after hours, to give you peace of mind we usually have an agreed amount of pre-approved hours for emergencies and will be in communication with you should something unforeseen beyond that comes up. The control is in your hands with our team at your fingertips.

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Related Blogs

The Project Management App Showdown: Choosing the Right Tool for Your Team

This blog offers a comprehensive comparison of leading project management apps, guiding readers through the key features, pros, and cons to help them choose the most suitable tool for their team's unique needs and workflow preferences.

Software Selection & Implementation

We provide:

Managed Services Provider

Managed IT Support

Cyber Security Monitoring

Security Operations Center (SOC)

Endpoint Detection & Response

Office Migration

IT Strategy

Public Cloud Services

Software as a service (SaaS)

Sovereign Cloud Services

Private Cloud Services

Data Recovery

Data Backup

Hybrid Cloud

Cloud Computing

IT Migration Service

Software Selection & Implementation

IT Procurement

NDS Management

IT Strategic Roadmaps

Office Relocation

Advanced Monitoring & Reporting

Endpoint Security

Cybersecurity Audits

Employee Awareness Education

Cyber Security

IT Support

IT Projects

IT Consulting

Managed IT Services

If it's business as usual, it's covered.

What's included?

Services

Included

A little extra

Get started

Related Blogs

The Project Management App Showdown: Choosing the Right Tool for Your Team

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