IT Managed Services

Stop wasting your time trying to demystify tech.

Jump on a tailored plan that keeps your business up-to-speed, with the managed services provider keeping IT simple.
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Don’t put it in rice. Get proper Managed IT Support instead

The “try turning it off and back on again” strategy is a no-go for modern businesses. If you’ve been putting out fires, relying on YouTube tutorials or just paying too much for IT help, it’s time to get proactive. We’re the team offering managed IT support in Melbourne that hates jargon just as much as you do.

Wherever you’re based, we set your business up with the IT systems it needs for more efficiency, streamlined processes, lower costs and online security. From the nitty-gritty to the overall strategy, let us take it off your hands.
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The benefits of Managed IT Services

If it's business as usual, it's covered.

We reckon you deserve to spend more time keeping customers happy and taking a long lunch every now and then. Our managed services include the stuff you need to make that happen.

What's included?

Unlimited Support - 100% onshore and inhouse
Strategy Services
Proactive Maintenance
Dark Web Breach Checks
Mail Filtering
EndPoint Security
Phishing Training
Advanced Monitoring & Reporting
Workstation Fleet Rollover Services
Office 365 / Google Third Party Backup
Backup Monitoring
Knowledge Management System
Third Party Provider Management (printers, internet, Line of Business apps)
Customer satisfaction rating of above 95% (across ALL client tickets - 97.9% for 2019, 99.1% in 2020, 98.5% in 2021)
30 min ticket resolution time
Service Level Agreements
99.95% server uptime (across more than 200 servers under management)

A little extra

What if something comes up? Large projects and some changes aren’t classed as business as usual, but we can still help out. When it comes to after-hours emergencies, we find out what you'd like us to get you involved in and what you'd like to hear about in the morning.
We consider a project anything outside of ‘business as usual’ that goes beyond the scope of our monthly agreement. Projects are highly collaborative and often driven by your organisations growth apetite and needs, and will be scoped and quoted for approval before progressing.
As for after hours, to give you peace of mind we usually have an agreed amount of pre-approved hours for emergencies and will be in communication with you should something unforeseen beyond that comes up. The control is in your hands with our team at your fingertips.

Check how much you could save

The best kind of maths. Tap into our pricing calculator to see how much your business could save!
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