Managed IT Services

Stop wasting time trying to demystify tech. Jump on a tailored plan that keeps your business up-to-speed, running efficiently, and operating without the headaches. Your managed service provider keeping IT simple.

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Get proper Managed IT Support.

The “try turning it off and back on again” strategy is a no-go for modern businesses. If you’ve been putting out fires, relying on YouTube tutorials or just paying too much for IT help, it’s time to get proactive. We’re the team offering managed IT support in Melbourne that hates jargon just as much as you do.

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Expertise without the overheads

New tech sweeping your industry? No problem. Get an entire team of IT pros without any hiring, training or covering our holiday pay while we’re in Bali.

No damaging downtime

A proactive approach to maintenance means no scrambling to save your rep and claw back costs associated with downtime.

Around-the-clock support

24/7 support equals an IT ecosystem you can rely on. Questions or concerns about security, compliance, upgrades or disaster recovery? Throw them our way.

We provide:

Everything from the nitty-gritty to your overall IT strategy

Wherever you’re based, we set your business up with the IT systems it needs for more efficiency, streamlined processes, lower costs and online security. From the nitty-gritty to the overall strategy, let us take it off your hands.

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Cyber Security

Feel the peace of mind with our comprehensive suite of cyber security solutions designed to keep your business safe in an ever-evolving environment of digital threats.

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Advanced Monitoring & Reporting

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Data Backup

Safeguard your data. We back it up to cloud-based servers, so you know it’s always available even if disaster strikes. What downtime?

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IT Support

Be prepared with IT Support, from systems maintenance and upgrades, to troubleshooting, and more.

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Managed IT Support

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Managed Services Provider

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If it's business as usual, it's covered.

We reckon you deserve to spend more time keeping customers happy and taking a long lunch every now and then. Our managed services include the stuff you need to make that happen.

What's included?

Unlimited Support - 100% onshore and inhouse
Strategy Services
Proactive Maintenance
Dark Web Breach Checks
Mail Filtering
EndPoint Security
Phishing Training
Advanced Monitoring & Reporting
Workstation Fleet Rollover Services
Office 365 / Google Third Party Backup
Backup Monitoring
Knowledge Management System
Third Party Provider Management (printers, internet, Line of Business apps)
Customer satisfaction rating of above 95% (across ALL client tickets - 97.9% for 2019, 99.1% in 2020, 98.5% in 2021)
30 min ticket resolution time
Service Level Agreements
99.95% server uptime (across more than 200 servers under management)

A little extra

What if something comes up? Large projects and some changes aren’t classed as business as usual, but we can still help out. When it comes to after-hours emergencies, we find out what you'd like us to get you involved in and what you'd like to hear about in the morning.
We consider a project anything outside of ‘business as usual’ that goes beyond the scope of our monthly agreement. Projects are highly collaborative and often driven by your organisations growth apetite and needs, and will be scoped and quoted for approval before progressing.
As for after hours, to give you peace of mind we usually have an agreed amount of pre-approved hours for emergencies and will be in communication with you should something unforeseen beyond that comes up. The control is in your hands with our team at your fingertips.

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Reap the benefits of a great Managed IT partner

Managed IT for small businesses switches out the approach of “every department pitching in” to let your specialists focus on what they’re good at. We’ll handle the tech.
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