Security Operations Center (SOC)

With the landscape of potential risks and threats ever expanding, Security Operations Center (SOC) offers a comprehensive, IT infrastructure solution to safeguard your organisations’ critical data and systems. From preparation and planning to detection and response, it’s your organisations' 24/7, center for security.

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How our SOC solution works

  1. AI detects an intrusion (through EDR) and sends up a flare to the SOC.
  2. SOC investigates in real-time whilst the EDR contains the threat ensuring it doesn't spread to through your system.
  3. If the threat is genuine it is escalated to our expert team for immediate action.
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The bigger picture.

Security Operations Center utilises AI to monitor your entire IT infrastructure from servers and system software to computing devices and cloud workloads. It’s an essential function of Endpoint Detection & Response (EDR). Find out more about Endpoint Detection & Response to secure your business from cyber threats.

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Real-Time Threat Detection

Continuous, around-the-clock security monitoring for faster threat detection and response.

Comprehensive System

SOC unifies and coordinates you organisation’s security tools, practices, and response to security incidents.

AI / Human Combo

A powerful combination that harnesses Artificial Intelligence and the experience of human response.

We provide:

A customised, scalable security solution

Each organisation's cybersecurity needs are unique. We tailor our services to the specific requirements of your business, taking into account your industry, size, and risk profile. Whether you’re a small business or large organisation our SOC solution ensures that you get the most effective defence strategy that aligns with your goals and challenges. And as your organisation grows, SOC can scale its services to accommodate your evolving requirements.

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If it's business as usual, it's covered.

We reckon you deserve to spend more time keeping customers happy and taking a long lunch every now and then. Our managed services include the stuff you need to make that happen.

What's included?

Unlimited Support - 100% onshore and inhouse
Strategy Services
Proactive Maintenance
Dark Web Breach Checks
Mail Filtering
EndPoint Security
Phishing Training
Advanced Monitoring & Reporting
Workstation Fleet Rollover Services
Office 365 / Google Third Party Backup
Backup Monitoring
Knowledge Management System
Third Party Provider Management (printers, internet, Line of Business apps)
Customer satisfaction rating of above 95% (across ALL client tickets - 97.9% for 2019, 99.1% in 2020, 98.5% in 2021)
30 min ticket resolution time
Service Level Agreements
99.95% server uptime (across more than 200 servers under management)

A little extra

What if something comes up? Large projects and some changes aren’t classed as business as usual, but we can still help out. When it comes to after-hours emergencies, we find out what you'd like us to get you involved in and what you'd like to hear about in the morning.
We consider a project anything outside of ‘business as usual’ that goes beyond the scope of our monthly agreement. Projects are highly collaborative and often driven by your organisations growth apetite and needs, and will be scoped and quoted for approval before progressing.
As for after hours, to give you peace of mind we usually have an agreed amount of pre-approved hours for emergencies and will be in communication with you should something unforeseen beyond that comes up. The control is in your hands with our team at your fingertips.

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Harness the power of AI and human expertise to secure your business

SOC is a part of our Endpoint Detection & Response (EDR) product. Chat with us to know more about how EDR can secure your business from cyber threats.
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