IT SUPPORT & CONSULTING COMPANY MELBOURNE – OUR STORY
We are The IT Department, a dedicated group of talented IT professionals who share an exhaustive understanding of the unique needs of the small business, disability, aged care and community sectors.
Today, our portfolio of clients spans a wide range of non-profit and for-profit small to medium enterprises whose goal for IT is to free themselves from the burden of IT management and focus on their core organisational purpose. Our team remains united in our mission to apply a deeply human and empathetic approach to all that we do. Through the championing of core values connecting Service, Competence, Integrity, Relationships, Empathy and Fun, we deliver highly focused IT services designed to solve our client’s individual business challenges and improve the way our clients’ businesses run on a daily basis.
The story of how we came to be
Our story began back in 2002. As a newly established IT business, and after discussions with a Victorian based Disability Service Provider, we identified a serious need for an IT service provider who could better cater to the diverse needs of the disability sector. Quickly demonstrating results and delivering on these needs saw demand for our niche services grow. It wasn’t long before we were tasked with provisioning services to the peak body, NDS, to assist organisations across Australia in the transition to NDIS funding. As word spread, overlap in demand for our skillset and approach saw parallel sectors – such as community sector organisations and aged care – request our services, and we soon expanded to fill these industry gaps.
Service Delivery Manager
Family man, love of Formula One, fishing, happy to chat about anything and like getting things done. Oh, BBQ’s in summer ; )
Health aficionado, gym devotee, extreme carnivore and expert listener!
Technical Account Manager
A caffeine enthusiast who is going to unplug and spend less time in front of the screen, one day!
Technical Account Manager
Loves reading, karaoke, and camping with family. Passionate about cutting edge gadgets and technologies. Always seeking out for good food, and good beer!
Senior Project Engineer
A man who loves his family, with whiskey a close second. A man of the outdoors who wants to see every inch of our great country!
Finance and Administration Manager
I’m a proud wife and Mum who loves exploring the world (and planning the journeys), wine, food, reading, history, art and music.
Business Development Manager
Loves all things family, BBQ, craft beer, kayak fishing and his free range pig farm. Oh, and a tragic Saints supporter.
Trying to find the perfect balance between work, life, study, gym, cycling and coffee
When not answering your calls, I enjoy reading, fishing, travelling and sampling as many beers as possible
Support Desk Team Lead
Tesla enthusiast and futurist, factoid collector and distributor. Resident old geezer.
ICT student, snowboarder, BMW enthusiast and lazy perfectionist. “This must be done absolutely perfectly… tomorrow”
Family man, whiskey connoisseur & chronic renovator. I am going to own a vintage Healey one day.
Always looking for a chat, it’s a bonus if it comes with wine in hand. Loves family, friends and shopping.
Explore our resources
Your one source for IT news, information, webinars, workshops and guides to help you get the most from your organisational technology.
ISDN disconnection and what it means to you
ISDN has been a staple for telephone in businesses for many years, but Telstra has announced the cessation of this technology….
IT security basics for everyday businesses
In our latest paper, ‘IT security basics for everyday businesses’ we demystify IT security and share budget-friendly tips, so you can begin putting basic security measures in place. It’s remarkably easy.
An in-depth case study into how we helped MOIRA during an unparalleled period of growth navigate an office relocation and improve efficiencies across their IT infrastructure and security. Upon doing so, building a strong relationship and continuing to provide Managed IT Services.