Managed Service Providers (MSPs) have evolved from the traditional ‘break fix’ model of IT servicing that was common in the 90’s, where the more things go wrong, the more profitable an IT support provider could be.
The digitisation of health care is a juggernaut that won’t be stopped, so the question becomes how do organisations best navigate the challenges and opportunities it brings?
Organisations need an IT strategy aligned with the overall business strategy to ensure any IT projects or equipment purchases provide maximum value to the business.
Whilst it’s not new news, many of our discussions with NFP organisations over the past 12 months suggest a clear majority of NFPs are still not making use of the $5,000 (USD) Azure credits they are potentially eligible for.
"The IT Department always deliver over and above my expectations and I would highly recommend them to anyone looking for Managed IT Support Provider services"
Phil Isard, Director - Consultive
“Your ICT Audit helped us focus on the key priorities and as a result we have implemented your recommendations. The report gave us a clear strategy and helped ascertain our direction for our IT. Thank you for the support and expertise.”
Gordon Jamieson, CEO - Mawarra
"What you make available to our organisation is gold. I just don't have to worry about backups and security or the ins and outs of resolving problems because I know it’s in hand. That's invaluable to us."
Wendy McMahon, Office Manager - Dandenong Ranges Steiner School
"The response to our requests were timely, professionally dealt with clearly understood, leaving us with good recommendations to take to the board."
Lance Lapthorn, General Manager - Anglicare Central Queensland
"The IT Department and their team understand our current and future business needs and work closely with us to provide optimum IT outcomes. I would highly recommend them."
Barb Van Der Viekkert, CEO - Broadmeadows Disability Service
“As our new technical advisors, you were pretty worried about the state of our back-up process. Quite truthfully, we had no reliable and automatic off site back-up process. After our new backup system was installed, we have no backup worries and consequently neither do our Committee of Management nor the external IT company who performed a review last year on our IT systems post implementation”
Chris Lyell, Finance & Systems Manager - Fairway Bayside Aged Care
Before Mailguard was implemented we were being swamped with SPAM emails… The implementation was seamless and has made a huge difference. We also moved to a Datto backup system that provides us peace of mind. Even though we are a small organisation, we can’t afford to be lax about security. No more manual backup processes, storage issues or niggling doubts about data security!
Patsy Moloney, Quality and Information Systems Manager - Solve Disability Solutions
You offer a fantastic service and it was a pleasure working with you in getting our health check done.
Teena Ferguson, Executive Manager Corporate Support - Statewide Autistic Services Inc.
“In the face of rising concerns about cybersecurity and changes to government regulations relating to privacy, the Board of Allevia decided to get and expert to assess our IT systems. The IT Department team quick responded to our request and sent a technician to assess our IT systems and then make recommendations about how we could improve security. The resulting work to put those recommendations into action meant that a recent cryptolock attack of our server was managed quickly with virtually no loss of data or system down time. As the CEO I have to thank the IT Department Team for their guidance and support and playing their part in ensuring that the only challenge we face is our own human behaviour.”
Philip Petrie, CEO - Allevia
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ISDN disconnection and what it means to you
ISDN has been a staple for telephone in businesses for many years, but Telstra has announced the cessation of this technology….
In our latest paper, ‘IT security basics for everyday businesses’ we demystify IT security and share budget-friendly tips, so you can begin putting basic security measures in place. It’s remarkably easy.
An in-depth case study into how we helped MOIRA during an unparalleled period of growth navigate an office relocation and improve efficiencies across their IT infrastructure and security. Upon doing so, building a strong relationship and continuing to provide Managed IT Services.