Do You Need Onsite IT Support in an Aged Care Facility?

Nathan |

Aged care is a vital service in Australia – and an important part of the economy. Already worth $22.2 billion, this number is rising as fast as our aging population, which makes having the right facilities available to support their care critical.
At the same time, technology is also advancing at a rapid rate, and new clients entering into aged care have become accustomed to email, social media and other online capabilities. This has left many aged care providers wondering what’s required to ensure the security of their data, and ultimately the privacy of their clients. Do you need an in-house IT department? Do you even need onsite support at all?

Onsite IT Support in an Aged Care Facility

The IT Department has worked with the aged care industry in Australia for almost two decades. In that time, we’ve developed a process that has supported a variety of aged care businesses across the country. With this in mind, we have some insights that should help answer any questions you may have about IT support for the aged care sector.

The Aged Care Industry – A Snapshot

There are currently over 1,800 organisations providing aged care services across Australia. Many of them are smaller businesses, operated by charities or not-for-profits. As a lot of these smaller businesses focus on the people they care for, they can often be somewhat lacking when it comes to their IT and communications systems. Unfortunately, this can leave them vulnerable to cyber attacks, systems failures and, most concerning, data breaches.

While aged care may not seem like an obvious target for cyber criminals, the sensitive information and health records are of great interest, as they can typically be used as a precursor to identify theft. In fact, last year, the Office of the Australian Information Commissioner (OAIC) reported that health service providers (including aged care) was the top sector to notify the OAIC of a data breach, with 200 reported between 1 April 2018 and 31 March 2019.1

Benefits of Virtual IT Support for Aged Care

Aged care facilities are currently transforming in order to keep pace with demographic shifts and the requirements of this new technology age, as well as the surging demand for their services. Keen to innovate and take advantage of modern technologies, many are turning to cloud computing and mobile technologies.

With this in mind, there’s less reason to require an in-house IT department or permanent on-site support. On top of the cost savings and productivity improvements, some key benefits of aged care IT services include:

  • Private cloud services – secure and efficient for your facilities
  • 24/7 helpdesk – IT support whenever you need it
  • ACFI assistance – help with improving funding for extras, as well as supporting delivery
  • Future-ready – help you capitalise on technology and automation opportunities


Speak to a specialist at the IT Department

When you’re responsible for the care and wellbeing of older Australians, it’s vital that your IT infrastructure runs smoothly and is secure. With pressure to focus on strategic initiatives and increase productivity, all while keeping costs to a minimum, our virtual IT support services may be just the solution you need.

Our team can support your long-term objectives, from designing and implementing a custom solution, through to 24/7 monitoring and ongoing support. Get in touch with a specialist today to learn more.