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Managed services (or MS, if you’re really cool) can make your job a lot easier. What managed services actually encompass varies depending on what you need, and what your provider can offer. Let’s take a look at what we mean when we’re talking about IT managed services, and some types you could take advantage of.
What is a managed service?
An MS is a remote service that takes care of your specialised day-to-day operations. A managed service provider (MSP) has the capabilities to provide the necessary infrastructure and IT support for businesses that can’t afford - or don’t want - to pay for in-house talent.
When you outsource to an MSP, you’re freeing up your team’s time to focus on the business’ core competencies - with the peace-of-mind that your IT systems will continue to run without a hitch.
What’s included in IT managed services?
If you’re thinking about upgrading your communications while downsizing your IT department, you’re going to want to know what’s included in managed services. MSPs in Australia offer different types of managed services, depending on their specialties.
In this guide, we’re going to take a high-level look at what’s on offer. Just keep in mind that not all providers will offer everything on the list, and contact The IT Department for the specifics.
- Networking & infrastructure
Your managed service provider can take on any and all network tasks required, including handling WANs, LANs, and other connections for your business. Taking care of the technicalities including infrastructure setup, networking and storage backup, so your staff can enjoy more time to focus on the business.
- Security
From selecting the right anti-malware software through to updates and maintenance, an MSP can take care of all your online security needs.
- Communications
An IT communications package could include data, voice, video and even a remotely managed call centre.
- Software as a service (SaaS)
Access the latest IT software, developed either by your MSP or a third party. SaaS usually works on a subscription basis, and means you don’t have to worry about installations, updates or security mishaps.
- Data analytics
If IT isn’t exactly your forte, navigating data analysis can be a minefield. Outsourcing this as a managed service lets you stay on top of the trends and insights needed to direct your business in the right direction.
- IT support
Googling why a particular software or hardware device is playing up usually takes hours of your time and gets you nowhere. With managed IT support services, you get access to instant help and troubleshooting for those puzzling IT issues.
- Cloud infrastructure
More Australian businesses are moving over to the cloud, with 78% of businesses seeing an increase in productivity levels since migrating. An MSP that specialises in cloud technology can handle everything from migration to infrastructure management, storage and even virtualisation services for software or operating systems.
Keep your business moving with The IT Department
How could managed services enhance your business’ operations and get rid of the familiar headaches associated with technology? For independent advice about incorporating IT solutions into your operations, call The IT Department on 1300 10 10 40.
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