If your business operates its phone system through ISDN, you may have heard that you need to arrange an ISDN migration as soon as possible, but you might not be sure why. Put simply, technology is advancing at a rapid rate – and ISDN is no longer the pinnacle for business communications that it once was. In fact, it’s now a costly, outdated technology, relying on an old copper network that’s scheduled for decommission.


It’s time to switch to the cloud. Organise your ISDN migration with The IT Department and watch as your new system starts paying dividends.


Why is ISDN being decommissioned?

The National Broadband Network (NBN) is being rolled out across Australia. By 2020, the PSTN and ISDN networks will be decommissioned as part of this project, in favour of the new multi-technology mix (MTM) network that utilises VoIP phone systems and other cloud-based communications.


If you’re using ISDN and you haven’t arranged your migration prior to the cut-off date, you’ll quickly find your business without phone or internet access.


But there are benefits to this migration, which include:


  • Greater flexibility – ISDN services are vendor-specific, which means you have limited options. Cloud systems are open, allowing you to select hardware or software of your choice.
  • Highly scalable ­– Adding just one additional line to your ISDN can be an expensive venture, but for cloud-based systems it’s simply the push of a button, making it 100% scalable, whatever your business requirements.
  • More cost-effective – As there’s less physical infrastructure required for a cloud-based system, the prices for maintaining and operating your system are significantly cheaper.

Tips for a smooth ISDN migration

Migrating to a new system can be a challenging undertaking. Whether it’s an ISDN or PBX migration, there are a lot of moving parts involved. Do you know what technology you’re switching to? Is it compatible with your hardware? What about your CRM? Does it meet your business’ security and compliance requirements?


When you choose The IT Department for your ISDN migration, we can help you answer these questions and ensure your business continues to run smoothly throughout the process.


Some key tips for a smooth migration include:


  • Plan ahead – Give yourself as much time as possible.
  • Verify your system compatibility – You need to know the whole scope of the project, consider other dependencies (handsets, networking, internet etc)
  • Perform a cost analysis – Make sure you know how much the migration will initially cost you, and what your return on investment will be.

Choose The IT Department for your ISDN migration

Whether you’re happy about it or not, your ISDN migration has to happen. Which is why it’s critical you get the ball moving as soon as possible. Leaving it to the last minute could have a disastrous impact on your business operations.


The IT Department offer onsite IT support in Melbourne for your migration, as well as a range of other services. Get in touch with our specialists now to arrange yours.

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