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Interaction Services: A Migration Success Story

"We have experienced good service from good people. The team always has the right attitude in their approach and they are quick to appreciate the efforts of those around them. We are so pleased to have found a provider that is the right fit."

Lauren Asmussen
Executive Officer

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  • Company
    Interaction Services
  • Location
    Bella Vista, NSW
  • Industry
    Disability Services
  • Website
    Interaction Services

At a Glance

Interaction Disability Services is a prominent Not-For-Profit, Disability Service Provider based in NSW. IDS have over 200 staff and has a rapid growth plan for their IT and business alike. A change in leadership saw a keen focus brought to the strategic implementation of their IT road map. After an audit with us, it became clear that with their previous technology partner they were spending more and getting less. Their on-premises equipment had them bound to an in efficient solution that was hurting their organisation and failing to mitigate growing risks. At the same time, the board was asking for more information on their IT environment that was unable to be produced.

Challenges

Previous IT reporting from the provider was sporadic, inaccurate and lacked meaningful detail. PC health was not visible and ongoing issues were left unresolved leading to uncertainty and missed expectations. On top of this, risks were neither identified nor managed.

‍Solutions

The Virtual IT Department worked with Interaction to design an IT strategy that allowed a swift migration to cloud systems, immediately improving uptime and resilience. Combined with a fleet upgrade of workstations, their staff now spend less time logging tickets and more time caring for clients. Monthly reporting delivers visibility across IT health and potential cyber exposure giving the information that Interaction need to make good decisions.

Benefits

  1. An annual cost reduction of $92, 573 was achieved with a cloud first infrastructure solution design, giving back more resources to focus on the great work IDS exist to do!
  2. Management and the Board have real-time, transparent information in an easily digestible report meaning they can make meaningful, data-based decisions regarding IT-related strategy.
  3. Marked improvements in anti-virus compliance, end-point patch management, backup success and hardware warranty currency has resulted in decreased ticket volume. Additionally proactive activities such as MFA and phishing training have been deployed company wide.

‍

Reach out to The Virtual IT Department today to learn how our IT solutions can help your organisation thrive. Reach us on 1300 10 10 40 or fill out a contact form here.

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