Does My Business Need Onsite IT Support?

Nathan |

It’s one of the questions every owner of a growing business ends up asking themselves – what kind of protection do I need to buy for my organisation’s IT infrastructure? 



At the IT Department, we’ve helped many businesses across the country better protect themselves against equipment failure and downtime, so we can say with confidence that while your business can benefit from support, it’s likely you don’t necessarily need an onsite IT department. 

Want to learn why? Read on and let us explain what you do and don’t need to worry about when it comes to IT support.

The changing face of corporate IT 

The last two decades have seen an explosion in the number of businesses embracing software-as-a-service, cloud computing, managed IT services and other remote workplace solutions. No longer are businesses having to invest hundreds of thousands or millions of dollars in building and maintaining their own server farms – these operations are now outsourced to dedicated service providers who can deliver a more effective and efficient service for less. 

In practice, what this means is that individual businesses are holding onto less hardware than ever before, choosing instead to conduct business operations through servers leased to them by a third-party provider. The business case for this is clear – not directly owning the hardware means you’re not responsible for its maintenance, its management and any labour costs associated with it. Additionally, it allows you to rapidly scale your operational capacities – and your costs – up and down to eliminate gaps between supply and demand, making your business more efficient. 

What this means for your onsite IT support needs

A more cloud-reliant business environment means two things – less hardware to fail, and more and faster avenues of connection to external organisations. Together, these factors mean that many of the issues that would previously negatively impact a company’s operational capabilities no longer require onsite assistance. 

The increasing sophistication of your business’ remote connections mean that when something goes wrong, it’s highly likely that your problem can be identified, diagnosed and corrected without an IT technician setting foot on your property. In many cases, this process will take place entirely without your awareness, as your cloud-service provider quickly and seamlessly addresses an issue that has emerged on their own technology.

As an example, imagine you’re a business that sells sports gear online. As little as 15 years ago, you could be managing your own server hardware, manually processing each payment and shipping each order. Now, you’ll most likely be running your store through a BigCommerce, Shopify or equivalent interface that bundles hosting with your management fee, streamlines inventory management and interconnects with a range of online marketplaces to help you reach as many customers as possible. You no longer have to worry about a power source failure killing your server or a broken EFTPOS machine making you unable to process payments – all of that is out of your hands. 

Partner with a forward-thinking company 

If you’re looking to ensure that your business is protected against expensive downtime, we hear you and we want to reassure you that it’s highly likely that you don’t need onsite IT support. 

The experts at the IT Department can provide a full range of IT support services remotely. If you’re interested in learning more, start a conversation with our team and let us help you future-proof your business.